Take the risk out of collections and drive portfolio performance
Leverage the flexibility of LoanPro’s Collections Suite to streamline communications and hardship programs that drive increased collections.
Problems with limiting collections systems
Inflexible tools
Weak systems with an inability to adjust when borrowers can pay.
Limiting payment options
Single payment options that don’t meet borrowers where they are.
Unscalable
Technical infrastructure cannot change without custom programming and a change order.
Driving portfolio performance with LoanPro’s Collections Suite
Ultimate configurability
Launch and collect on any class of financing product.
Every payment option
Provide payment options from cards to ACH to cash and everything in between.
One platform
A single platform to improve agent, borrower, and back-office servicing experiences.
Best Egg Collections Case Study
Automatically launch targeted hardship programs to increase collections
With LoanPro, launching loan hardship programs are launched with ease while other loan management systems take months of work. Best Egg used LoanPro to execute seamlessly during the COVID-19 pandemic.
First Hardship Program
Within two weeks of the COVID-19 pandemic, Best Egg launched a skip payment program where borrowers could enroll via their IVR.
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Second Hardship Program
After enrolling in the initial hardship program, Best Egg borrowers were given the option to skip all payments or pay interest only for a six-month period.
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Third Hardship Program
Eventually, Best Egg wanted to get their borrowers back in the habit of paying their loans. They launched a “Pay What You Can” hardship program where borrowers could select their payment amount for six months before resuming their full payments.
Request a demoThe value that 600+ lenders achieve through LoanPro
Increase operational efficiency
Increase agent productivity and decrease agent-to-loan ratios.
Increase customer retention & loyalty
Meet your borrowers where they are with repayment options to build a delightful experience and lifelong relationship.
Reduce risk
Improve your ability to collect on past due loans to reduce your default rate.
Accelerate loan growth
Drive increased customer engagement, resulting in cross-sell and up-sell opportunities.
The tools you need for next-gen collections
LoanPro’s Collections Suite gives you the power to more efficiently collect on your loan portfolio, decreasing your default rate and resulting in increased revenue and margins.
Automation Engine
Automate every collections action imaginable with configurable, rule-based automation.
Collections Queues
Organize agents’ collections calls and enable them to work through a prioritized queue.
Borrower Portal
Empower your borrowers to enroll in hardship programs on their own.
APR Match
Automatically match the correct APR for a desired payment and term.
Automation Engine
Automate every collections action imaginable with configurable, rule-based automation.
Collections Queues
Organize agents’ collections calls and enable them to work through a prioritized queue.
Borrower Portal
Empower your borrowers to enroll in hardship programs on their own.
APR Match
Automatically match the correct APR for a desired payment and term.
Comprehensive Loan Recasting
Backdate any adjustment to our Real-Time Ledger and watch recalculations happen automatically.
Communications Suite
Send out personalized messages to re-engage customers who are past due.
Agent Walkthroughs
Cut down on training time and mistakes by guiding your agents through your processes.
Collateral Tracking
Easily track loan collateral for any necessary repossession actions.
Comprehensive Loan Recasting
Backdate any adjustment to our Real-Time Ledger and watch recalculations happen automatically.
Communications Suite
Send out personalized messages to re-engage customers who are past due.
Agent Walkthroughs
Cut down on training time and mistakes by guiding your agents through your processes.
Collateral Tracking
Easily track loan collateral for any necessary repossession actions.
What our 600+ customers say about LoanPro
Chief Operating Officer
LoanPro is never our long pole. We know that we are at the stage where anything is entirely possible, and it wasn't with our previous platform.
Operations Platform Owner
With the product that the agents were using before, they had to toggle in a lot of different places to efficiently service loans. LoanPro brought that all into a single place.
Chief Operating Officer
It's good to have a strong partner that focuses on technology and building an infrastructure platform. We get more leverage out of having a partnership than building something internally.
The robust, API-first collections platform
API-first platform
Configurable, end-to-end platform- Workflows that put you in control
- Easily integrate your partners into LoanPro for a cohesive, unified system
Multiple collections channels
- Robust Automation Engine runs collections tasks in the background
- Tools to quickly process payments or reach out to borrowers
- Borrower self-service tools to log payments, change due dates, and much more
Unlimited flexibility and scalability
- Comprehensive Loan Recasting to avoid painful mistakes
- A platform that supports virtually every class of loans, lines of credit, and credit cards
- The only API-first platform proven for scalability, with over 25 million loans on platform today
Additional components of LoanPro's unified credit and lending platform
Modern Lending Core
A reliable foundation that tracks all lifecycle events in our real-time ledger while using Compliance Safeguard to keep you in line with updated regulations.
Servicing Suite
Unlock your lending potential by efficiently servicing any class of loans with deep, API-first configurability and robust automation.
Payments Suite
Setup AutoPay and provide ultimate payment flexibility with any payment method imaginable that’s supported in LoanPro.
Origination Suite
Ensure interest rates and disclosures are correct and use our workflows to orchestrate the highest converting path for applicants.
Upgrade your collections with LoanPro.
Talk with our team about your organization’s collections operations today.