Frequently Asked Questions

What is LoanPro?

LoanPro Software is SaaS loan software, that empowers tech-forward lenders through automation & data visibility. LoanPro helps manage loans, manage and process payments, and automate lending processes and communication. LoanPro is built on its own API to give lenders integrated access to data. We also offer dedicated database access for unprecedented visibility and usability of your own data.

Will it be difficult to switch to LoanPro?

Switching to a new lending software platform can be a daunting task. LoanPro makes the process as easy as possible. Our onboarding team will:

  • Take time to understand your business
  • Implement automated lending processes in your account (they will present them and you can specify any needed changes)
  • Implement instructions directly within process wizards to help your people follow each process
  • Transfer your legacy data into LoanPro
  • Train your personnel on how to use LoanPro
  • Work with you to make sure you understand your integration options and make the correct integration choices

Our customers are amazed during onboarding that we understand the whole picture of how they lend. We’ve done this lots of times with many large lenders and varying lending and operational scenarios. Don’t let the task of switching systems stop you from optimizing your company. Let us help you.

How do I purchase LoanPro Software?

Signing up with LoanPro Software is easy. Simply fill out our form. Want to talk to a real person? Call (800) 559-4PRO and ask to speak with an activation representative.

How can I learn more about LoanPro Software?

LoanPro has an extensive help system at help.loanpro.io, that is easily searchable to help you learn more about LoanPro’s capabilities and features. You can also reach out to use at sales@loanpro.io or (800) 559-4776 anytime and a knowledgeable representative will answer your questions.

Can I try/demo the software before I buy?

Yes. Sign up for a Free Trial and demo LoanPro Software for yourself. No credit card is required. Want to talk to a real person? Call (800) 559-4PRO and ask for a sales representative.

Is LoanPro Software secure?

Yes. Holds both SOC 2 and PCI-DSS level 1 certifications, which are renewed annually. These certifications require that we follow secure practices in code and hardware as well as company operations. LoanPro utilizes the latest in SSL, encryption, and security frameworks to make sure that all of the data we host is secure at all times. We utilize Amazon’s world-class data centers, which are highly secure, utilizing state-of-the-art electronic surveillance and multi-factor access control systems. Data centers are staffed 24×7 by trained security guards, and access is authorized strictly on a least-privileged basis. Environmental systems are designed to minimize the impact of disruptions to operations and multiple geographic regions and Availability Zones allows for effective disaster management.

Is LoanPro Software compatible with Credit Bureau Reporting?

Yes. LoanPro Software makes it easy to report each borrower’s loan status to Equifax, Transunion and Experian through Credit Manager, one of our software partners. Reporting is simple and accurate. Report to the bureaus each month in a fraction of the time it would take to do it manually. This powerful tool will reward borrowers for making payments on time and add pressure to delinquent borrowers.

Does LoanPro support online payments?

Yes. LoanPro’s Secure Payments platform supports integrated ACH and bank card payments. It also supports NAChA/CPA-005 payments, built-in payment batching, and the easy import of return files. Secure Payments is built for scale and processes 10s of millions in payments each month.

Private, 30-day trial of a full version of LoanPro Software