Frequently asked questions

LoanPro is the only scalable API-first, modern lending platform. We enable lenders to innovate quicker, bringing lending programs to market that drive profitable loan growth while optimizing operational efficiency. We offer solutions for origination, servicing, collections, and payments, all built on our modern lending core.

Switching to a new lending software platform can be a daunting task. LoanPro makes the process as easy as possible. Our onboarding team will:

• Take time to understand your business
• Implement automated lending processes in your account (they will present them and you can specify any needed changes)
• Implement instructions directly within agent workflows to help your front-line staff follow each process in a compliant way
• Transfer your legacy data into LoanPro’s modern lending and credit platform
• Train your personnel on how to use LoanPro
• Work with you to make sure you understand your integration options and make the correct integration choices

Our customers are amazed during onboarding that we understand the whole picture of how they lend. We’ve done this countless times with many large lenders and varying lending and operational scenarios. Don’t let the task of switching systems stop you from optimizing your company.

Let us help you.

LoanPro has robust tools to configure, launch, and support any kind of credit product. That includes installment loans, leases, lines of credit, credit cards, hybrid models, or your own custom products.

LoanPro’s next-gen architecture and ultimate configurability unlock new possibilities for our clients. Through our modern API, we integrate smoothly with your preferred partners and custom applications, allowing you to automate processes and increase efficiency. Our cloud-native architecture on AWS enables you to scale seamlessly. On LoanPro, you’ll find deep and wide-ranging configuration options, allowing you to launch and support virtually any kind of credit product. That same configurability allows us to quickly adapt to ever-changing state and federal regulations, letting you stay compliant with a no-code solution.

Yes, LoanPro offers out-of-the-box reporting, drag-and-drop custom dashboards, and a fully open API, which means you can access your data at any moment. Additionally because LoanPro is 100% cloud based, your entire database is available directly through AWS.

LoanPro’s expert team of migration specialists have helped hundreds of clients move their products, customers, processes, and other data into LoanPro from legacy systems. We’ve had clients launch in as little as three months.

Yes. You can schedule a demo to see firsthand how it works, and while you’re evaluating us, we can grant you access to a trial account, where you can configure credit products and workflows, adjust settings, and see everything LoanPro has to offer.

Yes. We hold both SOC 2 and PCI-DSS level 1 certifications, which are renewed annually. These certifications require that we follow secure practices in code and hardware as well as company operations. LoanPro utilizes the latest in SSL, encryption, and security frameworks to make sure that all of the data we host is secure at all times. We utilize Amazon’s world-class data centers, which are highly secure, utilizing state-of-the-art electronic surveillance and multi-factor access control systems. Environmental systems are designed to minimize the impact of disruptions to operations and multiple geographic regions and Availability Zones allows for effective disaster management.

Yes. Whether you’re accepting applicants through our customer website or using your own application system, LoanPro has the tools you need to underwrite potential borrowers, perform KYC/AML due diligence, generate and send TILA-compliant contracts, retrieve electronic signatures, and fund accounts.

Yes, through LoanPro, you can set up a white-label customer-facing website where borrowers can login and view their account. From there, your borrowers can make payments, upload documents, create AutoPays, and take other self-serve actions on their account.

LoanPro's pricing packages are determined by account volume and the level of service/support agreement needed to support your business goals and objectives. LoanPro provides packages from startups all the way through large enterprise solutions. Talk to sales today to start your preliminary pricing discussion.

Absolutely. LoanPro lets you save and tokenize borrowers’ payment information using our PCI-compliant system. We’re integrated with payment processors for bank cards, ACH, and EFT, and also support batch processing with Nacha or CPA-005 files.

LoanPro’s Communication Suite transforms the way you talk with borrowers, enabling relationship-based interactions that boost retention and loyalty while also improving operational efficiency. Your own business logic determines when and why messages should be sent to borrowers, and then customizable dynamic templates are merged with customer and account data to create personalized messages, automatically sent out through email, physical mail, SMS, or your own communication tools.