LoanPro People, Culture and an 80 eNPS
LoanPro recently sent out an eNPS survey to all employees and received a score of 80! There are many reasons that we are proud of this score and wanted to share it others. We don’t just sell loan servicing software; we give our employees opportunity and purpose. Everyone who works at LoanPro has a real and direct effect on the business.
When it comes to employee satisfaction, you can have all the bells and whistles that make work “fun”, but a Ping-Pong table alone won’t generate employee satisfaction. We work hard to make LoanPro a great work experience for all employees and believe people should be happy doing their work instead of just living for the weekend. Shift your focus from making work a “fun” place with cool things, to a place where employees feel fulfilled by their work and connected to the people that they work with.
The eNPS will tell you from a broad view if your employees are happy with their jobs. However, it will not tell you why. After the eNPS survey was sent out, we surveyed our employees again and while we received a lower number of submissions, the information provided us with reasons many of our promoters and neutrals gave the scores they did. Some anonymous responses we received include: